Handling Negative Feedback: A Founder's Guide
Not all feedback is sunshine and rainbows. Learn how to turn criticism into your most valuable product insights.
The Value of the 'No'
Negative feedback is often more useful than praise. It tells you exactly where the friction is. The key is how you respond.
Listen, Don't Defend
When a user complains about a missing feature or a bug, they aren't attacking you—they're trying to use your product. Acknowledge the frustration and ask clarifying questions.
Turn Critics into Champions
Users who take the time to complain are often your most engaged users. If you fix their issue and close the loop with a personal message, you've likely just gained a loyal customer for life.
Moderation as a Tool
Use LoyalBoards' moderation tools to keep the conversation productive. Delete spam, but keep the honest critiques—they build trust with your community.
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